An advanced cloud telephony solution for everyone
phone.systems™ is a fully-featured, cloud-based virtual phone system that allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. There is no special hardware or software to purchase and maintain when using phone.systems™, and this products is specifically designed to interconnect with any service provider.
phone.systems™ is a feature-rich virtual phone system that includes voice menus, voice mail to email, conferencing, time and caller routing, internal extensions and more.
Our unique, easy to use, drag-and-drop based management interface allows voice configurations to be instantaneously activated as they are graphically assembled, giving you immediate access to your voice system. Configuration and management is easily accessible from any web browser.
Users, remote offices and telecommuters seamlessly become part of a single and highly flexible phone system. This product is fully scalable, and configurations cover a wide range of applications from simple home use through to complex, multi-branch voice systems.
Stay connected anywhere you are. Our user-friendly applications turn your existing computers and smart devices into phone extensions of your business telephony system. Mobile users are able to dial internal extensions or customers as if they were in the office.
Connect your existing IP Phones or softphones, choose your own inbound and outbound internet telephony service providers, or interconnect with your VoIP-enabled hardware of software.
Connect any Phone Number
Connect any SIP Trunk
Connect any VoIP Device or App
Voice Menus give you full control over how incoming calls are routed, allowing callers to automatically reach your business divisions, departments or employees, wherever they аге in the world.
Тime Routers let you tailor greetings and specify how calls are forwarded, depending on the day and time of the call.
Caller ID Routers give you the freedom to automatically direct incoming calls according to the originating phone numbers, allowing you to efficiently process calls from different area codes, countries or and customers.
Voicemail messages are sent to you as email attachments at the conclusion of each call, ensuring that you receive these messages wherever you are. Аnd sharing these voice messages is simple - just forward the email with the voice attachment.
Your voice system is critical to your business, and Real Time Notifications of specified events are vital to servicing your customers. You can choose to bе immediately informed via email or SMS (coming soon) of occurrences such as missed calls, received faxes or the addition of conference participants.
Text-to-speech (coming soon) and audio playback utilities help to inform and guide your callers, ensuring а positive user experience while minimizing hang-ups.
phone.systems™ includes features that are generally found as specialty add-ons to voice products, such as call recording for both inbound and outbound calls.
Highly flexible Queuing services are available, allowing a large number of callers to bе handled, such as in а real Call Center.
You are able to host voice conferences with multiple participants internally or globally.
phone.systems™ is quickly and easily configured via our unique web interface, with drag-and-drop objects being logically connected together to define the operation of your phone system. No special skills or training are required.
Time Router feature allows you to specify where calls should be routed at specific periods of the day and/or specific days of the week. Many businesses have staff member who may only be available at certain times of the day or are located in different time zones. For example, you may have a call center that operates during regular business hours and another that process calls after hours and on the weekends. Time router will automatically route calls based on your selected settings, greatly increasing the operational efficiency of your organization.
Notifications are used to provide you with alerts when specified events occur within the phone.systems™ system, allowing you to manage these events appropriately and maintain full control over your voice system. For example, you may wish to be notified when voice mail is available, when a caller joins a conference or when a fax is received.
You also may select the method of notification, either by SMS or by email. In addition, phone.systems™ allows you to provide customized notification text that includes “auto-fill” fields, such as the caller’s number or the called number.
Queues allow you to manage and process a large number of incoming calls (e.g in a call center). Typically, these callers need to be connected with a particular department, such as sales or support. Incoming calls are queued, and then the calls are distributed to the agents logged into that queue. When using phone.systems™, these agents may be either locally or remotely located, and they may even receive calls while traveling.
Queues fulfill a critical and necessary function in many businesses and must therefore be feature-rich and flexible. When using queues with phone.systems™, we offer a selection of ring strategies that are used to define how calls are distributed between queue members, options for playing music-on-hold or other messages to queued callers, and a configurable timer that defines the maximum time that a caller may wait in a queue until the call is sent to the voice mail.
The Voice Menu or IVR (Interactive Voice Response) is one of the most important features of a phone.systems™ and allows callers to interact with phone.systems™ by pressing keys on their own phone. This means that callers can route their calls to the correct agents or departments and receive the information that they need, 24 hours a day, without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve its customers’ experience and reduce its operating costs.
phone.systems™ allows you to customize your Voice Menus by recording or uploading custom messages that are played to the caller. Typically, this message would include information pertaining to extension numbers to connect with people or departments.
Voicemail is a mailbox in which callers may leave voice messages, similar to a home answering machine. In the case of phone.systems™, recorded messages are immediately forwarded as a voice file attachment to an email address that you specify, allowing you to retrieve voice messages wherever you are.
phone.systems™ allows you to record or upload custom messages that are played to the caller when you are not available to answer the call. This message can give instructions to the caller to leave a voice message or may provide other available options, such as listing alternative contact phone numbers.
This feature allows you to silently record phone calls in real-time. The call contents are sent to a predefined email address as a voice file attachment after the termination of each call. Call recording is useful in many situations, including reviewing the contents of calls for legal or other reasons, improving customer service, assisting with staff training and compliance with regulatory requirements.
Conference Room feature allows a group of 10 people to participate in phone call, forming a virtual meeting room. Each person will be able to speak and listen to the group, allowing you to host events such as training programs and team meetings.
phone.systems™ includes integrated conferencing facilities, allowing you to hold conferences without involving a third-party provider. Conferences are easily set up at your convenience, and access is restricted to participants who have the appropriate PIN code before they are allowed to join the conference.
Caller ID Routing allows incoming calls to be forwarded to the appropriate employee, voice menu or business location, depending on the originating phone number. For example, you may require that calls from specific customers be directed to your personal mobile phone, or sales calls from different geographic locations be automatically directed to local sales agents.
phone.systems™ includes an advanced text-to-speech feature that allows you to enter text that will be converted into speech, enabling you to create and play voice messages that are appropriate for your global voice footprint. Over forty different languages are currently supported, and auto-fill fields (caller’s number and called number) are included to allow you to automatically and dynamically play messages that include important call details.
Local and Toll-Free Phone Numbers available in more than 60 countries and over one thousand area codes allow you to establish а regional presence anywhere in the world. Your customer сап reach you bу dialling а local number, removing the barriers associated with long-distance calling.
Already have phone numbers? We саn port your exiting numbers to your phone.systems account.